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Terms & Conditions

Last updated: May 2026

1. About these terms

These Terms & Conditions govern your use of the Mindie Wellness booking platform, including our WhatsApp bot, booking website, and related services. By completing a booking, you agree to these terms.

2. Our services

Mindie Wellness facilitates the booking of therapy sessions with licensed mental health professionals. We are a booking and coordination platform — the actual therapy service is delivered by your chosen therapist, who operates under their own professional and ethical obligations.

Our services are intended for adults aged 18 and above. If you are under 18, parental or guardian consent is required before booking.

💳 3. Session fees and payment

  • Session fees are displayed at the time of booking and must be paid in full to confirm.
  • All payments are processed securely by Razorpay (UPI, cards, net banking accepted).
  • Your booking is confirmed only after payment is complete and you receive a WhatsApp confirmation.
  • Fees are in Indian Rupees (INR), inclusive of applicable taxes.

🔄 4. Rescheduling

  • Eligible sessions: You can request a new time up to 24 hours before the scheduled session, subject to therapist availability.
  • How to reschedule: Use the secure dashboard link in your WhatsApp confirmation, or contact our support team with your booking details.
  • The dashboard shows the rescheduling options available for your session, so you do not need to book again.

For rescheduling help, message us on WhatsApp or email info@mindiewellness.com

5. Nature of therapy and limitations

By booking, you acknowledge:

  • Telehealth has inherent limitations compared to in-person therapy, including potential technical interruptions.
  • Therapy may involve discussing difficult emotions — this is a normal and necessary part of the process.
  • Our services are not a substitute for emergency mental health care.
  • Your therapist will explain the goals, methods, and expected outcomes during your session.

🚨 6. Emergency situations

If you experience a mental health emergency, please contact:

Mindie Wellness therapists are available only during scheduled sessions and cannot provide emergency crisis support outside of them.

7. Confidentiality

All information shared during therapy sessions and through our booking platform is treated as strictly confidential. Please refer to our Privacy Policy for full details.

Confidentiality may be broken only in situations of serious, imminent risk of harm to yourself or others, or as required by applicable law.

8. Telehealth session requirements

By booking a telehealth session, you agree that:

  • You will be in a private, safe location during the session.
  • You will ensure a stable internet connection.
  • You will not record the session without prior written consent from your therapist.
  • Technical difficulties beyond our control may result in session interruption — we will work with you to reschedule where possible.

9. Limitation of liability

To the fullest extent permitted by law, Mindie Wellness's liability is limited to the amount paid for the specific session in question. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

10. Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.

11. Contact

Mindie Wellness

Email: info@mindiewellness.com

🌿 Mindie Wellness · Private & Confidential